We carefully check the goods before packing them, but in exceptional cases it may happen that they are damaged during transport, the order is exchanged or the ordered goods simply do not suit you.
If this situation occurs, please fill out the form below.
We want you to be as satisfied as possible and we will accommodate you, even if the mistake is not on our side.
Personal collection at our office in Brno
We will be very happy if you check the content of the order in person at our store upon personal acceptance. We can then resolve any discrepancies on the spot. If you find that something is missing or left over after receipt, fill out the complaint form or write an e-mail. The staff from the customer department will be happy to solve everything with you.
Delivery of goods by courier and acceptance at collection points
Obvious damage found upon receipt
If you already notice the damaged packaging of the goods upon receipt, do not accept the shipment at all and contact us via the complaint form or by e-mail. We will immediately arrange a new shipment for you (of course, you will only pay postage once) and we will take care of handling the complaint ourselves.
If you are in a hurry for the shipment, record the detected defects with the courier in the consignment note and take over the package. Please keep the original packaging - we will need it for the next complaint procedure, which we will arrange. Even in this case, please fill in the complaint form or write an e-mail.
Hidden damage discovered only after receipt
Damage to the shipment may only become apparent after receipt - for example, it is damp or fragile goods have been broken during transport. In this case, please fill out the complaint form as soon as possible or write us an e-mail. We will immediately arrange the delivery of new goods for you and we will start resolving the complaint with the carrier. Please do not forget to send us back the original packaging and damaged goods - we will need it for complaints.
Exchange of goods / missing goods
If you find out after receiving the goods that something is missing or left in the package, we apologize for it. All you have to do is fill in the complaint form or write an e-mail and we will put everything in order at our own expense. If you accidentally ordered something extra by mistake, it is not a problem to send the goods back to us and we will refund your money immediately.
If the goods arrived without damage, but you are not satisfied with their quality, please contact us via the complaint form or by e-mail. We rely on the fact that we supply goods of the highest quality from selected materials made by people in the Czech Republic - but the most important thing for us is your complete satisfaction with your purchase. We can always arrange an individual exchange of goods or a refund - even beyond the statutory 14-day period.
Our customer center is at your disposal whenever you feel that something is not in perfect order, or you just want advice.
The complaint form will allow us to address your request as soon as possible.
We will contact you on working days and offer you a solution.